A manager who is paraphrasing and thinking about what someone else is saying in order to encourage them to clarify what they mean, is using communication technique called
A manager who is paraphrasing and thinking about what someone else is saying in order to encourage them to clarify what they mean, is using communication technique called active listening In active listening the listener is fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker.
